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Anuja Gossain

San Francisco California United States


Company Profile

Senior Manager, Global Communications

Job ID: 62381
Job Views: 563
Location: San Francisco, California, United States
Postal Code:
Job Category: Public Relations | Marketing
Employment Type: Full time
Salary: per year
Posted: 07.09.2021

Job Description

As part of Visa’s Global Corporate Communications team, the Senior Manager will support strategic projects and drive execution to help enhance trust in Visa around the world, including:

  • Advance global crisis communications and issues management plans by identifying and tracking potential threats to the organization and assisting with the development of protocols to mitigate those threats.
  • Serve as liaison to the company’s cross-functional crisis response group, which requires instant engagement, focus and execution under pressure – in addition to rotating coverage after business hours.
  • Drive end-to-end execution and communication response efforts across a range of issues impacting Visa’s business and brand.
  • Develop and execute against a consistent framework for issues management response efforts and communications.
  • Ongoing engagement with reporters on challenging issues.
  • Regularly conduct vulnerability assessments and develop contingency plans to address the most pressing potential scenarios.
  • Undertake reputation research and provide insights and analysis of critical business issues.

Job Requirements


  • 8 years of relevant work experience with a Bachelor’s Degree or 5 or more years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD


  • Experience applying best practices related to crisis preparation and response; constantly thinking about innovating and always looking to do things better.
  • Track record of successfully managing communications during times of crisis in a global, matrixed organization.
  • Media relations skills; experience as a company spokesperson is helpful.
  • Calm and cool under pressure. Attention to detail is critical.
  • Understanding of how to use data and research to drive planning.
  • Experience partnering with legal, risk, government engagement and other cross-functional partners.
  • Experience in payments or financial services industry a plus.
  • Skilled at using social media / content creation to advance reputation goals and in response to crisis situations.
  • Bachelor’s degree; minimum 10 years communication experience.

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